Intracorporate communications
The key objective of developing intracorporate communications is to improve employee satisfaction and engagement levels by raising personnel awareness, enhancing feedback channels within the Company, and strengthening the image of an attractive employer among employees.
Russian Railways’ Employee Service Portal
Russian Railways’ Employee Service Portal remains one of the key personnel communication channels. A shared information space facilitates contacts with employees, provides staff with corporate updates, and serves as a one‑stop shop for over 60 services.
In 2024, the Volunteering section of the Employee Service Portal was updated and the Health Resort Treatment service was launched, enabling employees and their family members to apply for reduced‑rate resort stays at Russian Railways facilities, along with My Benefits and Leisure – a section providing information about social benefits available to employees.
Throughout 2024, we continued actively developing electronic personnel document flow to improve efficiency and convenience: more than 255,000 employees (38% of total personnel) switched to electronic interaction with the employer.
Internal Communicators Community
We are implementing the Internal Communicators Community project to build a community of proactive employees who develop corporate culture and employer brand.
Internal communicators are dedicated employees who play a key role in information exchange within the Company and supporting change implementation. They regularly inform colleagues in their units, conduct career guidance events for schoolchildren and students, and provide potential job seekers with insights about employment with Russian Railways.
Feedback
We operate the Manager’s Online Desk service where any employee can directly contact their line managers with a question, request or suggestion. More than 4,200 messages were sent to the online desk in 2024 – 14% more than in 2023.
A 24‑hour employee hotline for reports on social and HR issues is in place for Russian Railways’ employees (8 (800) 100‑15‑20, calls are toll‑free). We received more than 46,000 messages in 2024 – 11% more than in 2023. Thanks to the knowledge base we have built, 89% of questions were processed by operators in real time.
Social surveys
In 2024, we conducted 29 corporate social surveys covering more than 590,000 participants, plus more than 100 local surveys covering 95,000 employees. More than 220,000 people took part in the annual Job Satisfaction and Personnel Engagement Levels survey at Russian Railways.
Our 2024 social surveys focused on reasons for turnover of employees in key blue‑collar jobs, personnel retention opportunities, and ways to increase employee satisfaction with their jobs and social and personnel processes and services.