Russian Railways recognises its high level of responsibility towards all stakeholders. Through constructive communication and transparent, trust‑based engagement with every stakeholder group we promptly address their needs and expectations while strengthening our standing as a responsible company.
Stakeholder engagement principles:
transparent, reliable, and complete information about the Company’s operations;
a balanced and all‑inclusive approach to stakeholder interests, and prompt response to stakeholder concerns, most importantly, when it comes to government tariff regulation and active introduction of innovation;
focus on both external and internal stakeholders, such as employees.
What they expect
Areas of engagement
How we engage
Decent pay and benefits
Equal professional and career growth opportunities
Protection of human and civil rights in line with the Russian law
Occupational health and technosphere safety
Professional training and development opportunities
Ensuring decent pay
Additional social benefits available under the collective bargaining agreement
Establishing an efficient human capital training and development system
Ensuring occupational health and safety
Transparency and efficient feedback
Comfortable working environment and equal opportunities
Environmental education and awareness raising for all staff members
Russian Railways’ Employee Service Portal
Communications events
Corporate messengers and social media
Forums and trade union meetings
The Uniform Information and Reference Resource Hotline
Employee hotline for reports on social and HR issues
Social surveys of the Company’s employees
Townhall and personal management meetings
E‑mail communications
Corporate media (including the Gudok newspaper, RZD TV)
Education at the Corporate University of Russian Railways
What they expect
Areas of engagement
How we engage
Fair and reasonable pricing
Accessible, comfortable, and reliable services
Railway safety
User‑friendly services
Compliance with environmental and social responsibility standards and best practices
High‑quality and safe services
Competitive pricing
Railway station services
Passenger transportation services
Catering on board
Passenger satisfaction surveys
Compliance with regulations
Russian Railways Customer Support Centre
Passenger surveys and interviews at railway stations
Balancing parties’ interests in business operations
Building a cluster of suppliers (contractors) meeting the Company’s key procurement needs
Building partnership‑based relations with counterparties
Alignment of procurement with applicable laws and regulations
Vetting of potential counterparties using reasonable efforts and procedures, while applying due diligence principles
Recognition and assessment of environmental requirements for products, raw materials and supplies purchased by Russian Railways’ business units
The inclusion of procurement criteria such as the quality, functionality, and environmental impacts of goods, work and services, and the availability of a quality management system, contributing among other aspects to advancing sustainable development goals
Electronic trading and procurement platform
Conferences, forums, industry unions and associations
